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Privacy Policy

Introduction

The Privacy Policy covers the practices for handling and securing your Personal Information by www.icanstay.com.

This Privacy Policy is applicable to persons who purchase Vouchers from www.icanstay.com through any sales channels ofwww.icanstay.com like the website; mobile application; mobile site etc. The applicability of this Privacy Policy also extends to persons who visit the offices or sales channels of www.icanstay.com.

As a User / Customer of www.icanstay.com, the person agrees to abide by the terms and conditions mentioned herein.

This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites are linked to www.icanstay.com website. We recommend you review the privacy statements of the other parties with whom you interact.

What personal information or data is collected from you and how we use it?

"Personal Information" means and includes all information collected for lawful purpose and for meeting the objectives of www.icanstay.com. The information also includes details that can be linked to an individual or to identify any such individual, viz. name, address, mailing address, telephone number, email address, credit card number, card holder name and details, expiration date, information about the Voucher, information about the preferred place of stay, number of rooms required, etc and any or all other details that may be necessary for booking a hotel room from the user/customer’s end.

When you visit www.icanstay.com website, we may collect information regarding the domain name and host from which you are accessing the website, the internet protocol address of the computer / laptop or internet service provider you are using and any other statistical data. The users/customers are informed through this privacy policy that icanstay uses cookies and tracking technology for website and mobile site users depending on the features offered. Personal information will not be collected via cookies and other tracking technology; however, if you previously provided personal identifiable information, cookies may be tied to such information. icanstay also request its users/customers to go through the Cookies as mentioned below in this Policy.

Restriction as to sharing of information

Users / Customers of this website may share contents or information, reviews, comments, send communications; and submit suggestions, ideas, comments, questions or other details, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights of others or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam".

Users / Customers are also restricted to upload any explicit contents which are not acceptable to the public at general and are injurious to the minds of children.

Registration

If you choose to become a registered member/user/customer of www.icanstay.com, you must provide us with your name, telephone number, e-mail address etc. This information is collected on the registration form for several reasons

  1. Personal Identification.

  2. To purchase Voucher offered by www.icanstay.com on the website.

  3. To redeem the Voucher or to extend the validity or renew the Voucher.

  4. To complete the stay reservations procedure.

  5. To allow us to contact you for customer services, if necessary.

  6. To customize the contents of the website www.icanstay.com; mobile application to strive to meet your specific needs.

  7. To make our services easily available to you.

  8. To confirm your new registration and each reservation or booking you make.

This information is used to contact you about the services on our site in which you have expressed interest. At your option, you may also provide information (such as gender or age) about yourself, which are not mandatory in the Registration Form.

Procedure for Collection of Information and its Use

We are the sole owners of the information collected on this website www.icanstay.com. We only have access to/collect information that you voluntarily provide us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use the information provided by you to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, unless required by government or statutory authority or regulatory offices under the law.

Unless you ask us not to, we may contact you via email in the future to inform you about the up comings promotional offers or new services, or changes to this privacy policy.

You’re access to the information provided by you

You may choose to visit our site at any time to check or review or revise the following information or data provided by you by contacting us via email or customer helpline number given on our website www.icanstay.com.

  1. See what data we have about you, if any.

  2. Change/correct any data we have about you.

  3. Have us delete any data we have about you.

  4. Express any concern you have about our use of your data.

Purchasing of Voucher

In order to purchase a Voucher through our website you must provide us with certain Personal Information such as your name, telephone number and e - mail address. You can make payment through different options like Credit Card, Debit Card, Net Banking and Mobile Wallets in a secured environment. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secured way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, invoicing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

With whom your personal information is shared?

When you reserve or redeem a Voucher purchased from the website, we shall provide certain Personal Information of yours to the Hotels or other third party who are also involved in order to successfully fulfill your stay arrangements.

For the above purpose www.icanstay.com ensures you that the information provided to the hotels will not be divulged or diverted to any third parties other than as required by the government agencies / authorities, statutory bodies and any other institutions that are authorized under law to ne informed about such details of customers who book rooms in hotels.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with the Hotels with whom we have alliances and also with those parties who provide us the promotional and other benefits from time to time basis.

How you can opt-out of receiving our promotional e-mails

At any time, you may unsubscribe from our newsletter or promotional services through the “My Account" link on the website or mobile site or mobile application.

You will occasionally receive email updates from us about fare sales in www.icanstay.com, special offers, new icanstay services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the ‘unsubscribe’ link or follow the instructions in each email message or send us an email unsubscribe@icanstay.com.

What Android and iOS Permissions required while using our mobile applications

When icanstay app is installed on your phone, a list of permissions appears. Since there is no option to customize those permissions, below is a description of the permissions that icanstay requires and the data that icanstay shall access and use.

Android permissions

Device & App history We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.

Identity This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.

Location This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch icanstay app to make hotel booking, we auto-detect your location so that your nearest city is auto-filled. We also require this permission to recommend you nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.

SMS If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app.

Phone The app requires access to make phone calls so that you can make phone calls to hotels and our customer helpline centers directly through the application.

Contacts If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your hotel/holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.

Photo/ Media/ Files The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

Wi-Fi connection information When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel/package options to choose from, etc.

Device ID & Call information This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

Calendar This permission enables us to put your travel plan on your calendar.

iOS Permissions

Notifications If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your stay like booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

Contacts If you opt in for contacts permission, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.

Location This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a hotel booking, we auto-detect your location so that your City is auto-filled. We require this permission to recommend your nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

You may always submit concerns regarding this Privacy Policy via email to privacy@icanstay.com. icanstay will respond to all reasonable concerns or inquiries.

Thank you for using the Website!

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